Raising a project concern
Keep the issue specific so it can be reviewed against the work that was agreed.
Describe the concern
Keep the project address, written scope and date of the issue together. Describe what happened, which agreed task it concerns and what outcome you are requesting. Photographs and relevant correspondence can help establish the facts.
Use the contact details of the business named in your project agreement. Share only information needed to review the issue; avoid unnecessary sensitive documents.
Keep a record
Retain your original documents and copies of correspondence. Ask who is handling the review and what the next step will be. If the matter concerns urgent site safety, avoid the affected area and contact the appropriate responsible party.